All parts are made, assembled and tested according the order, so it takes approx. 4-8 business days until the order get shipped out.
The Power-Cube series, Sensor Hub X8 and the PDB's take a bit longer and it might take up to 8-14 days until the parts get shipped out.
Starting from 01.02.2021 all orders will be shipped out via DHL express (DAP) to a flat rate of $68.10. The shipment fee will cover all DHL delivery zones from 1 to 7. If we receive orders from delivery zones 8 and 9, then we will contact the customer with the option to cancel the order or pay an additional fee to cover the costs.
DHL ZONE 8:
BAHRAIN, EGYPT, ISRAEL, KUWAIT, SAUDI ARABIA, TURKEY, UNITED ARAB EMIRATES
DHL ZONE 9:
AFGHANISTAN, ALBANIA, ALGERIA, AMERICAN SAMOA, ANGOLA, ANGUILLA, ANTIGUA, ARGENTINA, ARMENIA, ARUBA, AZERBAIJAN, BAHAMAS, BANGLADESH, BARBADOS, BELARUS, BELIZE, BENIN, BERMUDA, BHUTAN, BOLIVIA, BONAIRE, BOSNIA AND HERZEGOVINA, BOTSWANA, BRAZIL, BURKINA FASO, BURUNDI, CAMEROON, CAPE VERDE, CAYMAN ISLANDS, CENTRAL AFRICAN REPUBLIC, CHAD, CHILE, COLOMBIA, COMMONWEALTH NO. MARIANA ISLANDS, COMOROS, CONGO, COOK ISLANDS, COSTA RICA, COTE D IVOIRE, CUBA, CURACAO, DJIBOUTI, DOMINICA, DOMINICAN REPUBLIC, EAST TIMOR, ECUADOR, EL SALVADOR, ERITREA, ETHIOPIA, FALKLAND ISLANDS, FAROE ISLANDS, FIJI, FRENCH GUYANA, GABON, GAMBIA, GEORGIA, GHANA, GRENADA, GUADELOUPE, GUAM, GUATEMALA, GUINEA REPUBLIC, GUINEA-BISSAU, GUINEA-EQUATORIAL, GUYANA (BRITISH), HAITI, HONDURAS, IRAN (ISLAMIC REPUBLIC OF), IRAQ, JAMAICA, JORDAN, KAZAKHSTAN, KENYA, KIRIBATI, KOREA, THE D.P.R OF (NORTH K.), KOSOVO, KYRGYZSTAN, LEBANON, LESOTHO, LIBERIA, LIBYA, MACEDONIA, MADAGASCAR, MALAWI, MALDIVES, MALI, MARSHALL ISLANDS, MARTINIQUE, MAURITANIA, MAURITIUS, MAYOTTE, MICRONESIA, MOLDOVA, MONGOLIA, MONTENEGRO, MONTSERRAT, MOROCCO, MOZAMBIQUE, MYANMAR, NAMIBIA, NAURU, NEPAL, NEVIS, NEW CALEDONIA, NICARAGUA, NIGER, NIGERIA, NIUE, OMAN, PAKISTAN, PALAU, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PERU, PUERTO RICO, QATAR, REUNION, ROMANIA, RUSSIAN FEDERATION, RWANDA, SAINT HELENA, SAMOA, SAO TOME AND PRINCIPE, SENEGAL, SERBIA, SEYCHELLES, SIERRA LEONE, SOLOMON ISLANDS, SOMALIA, SOMALILAND, SOUTH AFRICA, SOUTH SUDAN, SRI LANKA, ST. BARTHELEMY, ST. EUSTATIUS, ST. KITTS, ST. LUCIA, ST. MAARTEN, ST. VINCENT, SUDAN, SURINAME, SWAZILAND, SYRIA, TAHITI, TAJIKISTAN, TANZANIA, TOGO, TONGA, TRINIDAD AND TOBAGO, TUNISIA, TURKMENISTAN, TURKS AND CAICOS ISLANDS, TUVALU, UGANDA, UKRAINE, URUGUAY, UZBEKISTAN, VANUATU, VENEZUELA, VIRGIN ISLANDS, YEMEN, ZAMBIA, ZIMBABWE
Standard delivery is ChinaPost / eparcel / air freight and the parcel tracking number will be given to the customer ones the parcel is on the way. However, this tracking number will most likely only be function until the parcel leave the Chinese customs and is on the way to the destination country.
Most postal services in the destination countries will not update the tracking info !
The standard delivery time via ChinaPost is 2-4 weeks, but can be as short as 10 days and as long as 91 days, due to previous experience and totally depend on the postal service in the destination country.
The tracking number will be send to the customer via PayPal, ones the parcel is on the way.
The delivery fee isn’t displayed in the shopping cart and will be calculated during check out on the PayPal web site.
The delivery fees are based on order value:
$0.01 - $49.99 = $6.90 (ChinaPost)
$50.00 - $99.99 = $9.70 (ChinaPost)
$100.00 - $199.99 = $12.70 (ChinaPost)
$200.00 - $299.99 = $16.60 (ChinaPost)
Over $300.00 = $68.10 (DHL expess)
The buyer will receive a final test result (Sensor Boards) together with the parts. -> A small paper in the ESD bag, or PP box of the PL - Series.
All test results are saved and can be resend to the customer on request. -> Please provide the serial number !
Any order can be canceled before the parts are send out and the the buyer will receive an 100% refund, inclusive the shipping charges.
If the parts are already send out and the customer want to cancel the order, then he will receive the refund after he send back the parcel to us in the original package and we receive it in good condition. The return shipment costs and the re-import tax (receipt from customs) has to be paid by the buyer.
REM: The refund will be exclusive the original shipment costs to the customer, plus an processing fee of 10€ (Euro).